Privacy Policy
Privacy Policy
Effective Date: July 10, 2026
EZCOO TECHNOLOGY INC. (“EZCOO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.easycoolav.com, create an account, place an order, contact our support team, subscribe to marketing communications, or otherwise interact with our products and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information.
Information You Provide
You may provide personal information when you:
- Create or update an account
- Place an order
- Request technical support
- Register a product
- Submit a contact or quotation form
- Subscribe to our newsletter
- Participate in a survey, promotion, or other website feature
- Communicate with us by email or through the website
This information may include:
- Name
- Email address
- Telephone number
- Billing and shipping addresses
- Company name
- Account login information
- Order and transaction details
- Product model and serial number
- Technical support information
- Messages, feedback, and other communications
Payment Information
When you make a purchase, your payment information may be processed by third-party payment providers.
EZCOO generally does not directly store complete credit or debit card numbers. Payment providers process this information according to their own privacy policies and security standards.
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Products viewed
- Time spent on the website
- Approximate location
- Website interactions
- Cookie and advertising identifiers
We may collect this information through cookies, log files, analytics services, pixels, and similar technologies.
2. How We Use Your Information
We may use personal information to:
- Process and deliver orders
- Confirm payments and transactions
- Manage customer accounts
- Provide technical and customer support
- Respond to product, warranty, and quotation requests
- Communicate order and shipping updates
- Improve our products, services, and website
- Personalize product recommendations and website content
- Analyze website traffic and customer behavior
- Prevent fraud, abuse, and unauthorized transactions
- Maintain the security of our website and systems
- Send newsletters or promotional messages with your consent
- Comply with legal and regulatory obligations
- Enforce our policies and protect our rights
We may also use aggregated or anonymized information for business analysis, product development, and marketing research.
3. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our website.
Cookies may help us:
- Remember account and language preferences
- Keep products in your shopping cart
- Process orders
- Understand how visitors use our website
- Measure website performance
- Improve product recommendations
- Deliver and measure advertising
- Detect security risks and fraudulent activity
Some cookies are necessary for the website to function. Others are used for analytics, personalization, or advertising.
You can manage cookies through your browser settings. Disabling certain cookies may affect the operation of the website, including account, shopping cart, and checkout functions.
Where required by applicable law, we will request your consent before using non-essential cookies.
4. How We Share Information
We may share personal information with third parties that help us operate our business, including:
- Website hosting providers
- Payment processors
- Shipping and logistics companies
- Warehousing and fulfillment partners
- Customer support providers
- Email and marketing service providers
- Website analytics providers
- Advertising platforms
- Fraud prevention and cybersecurity providers
- Professional advisers, including lawyers and accountants
These service providers may only use personal information for the services they provide to us, subject to applicable agreements and legal requirements.
We may also disclose information when necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful government requests
- Enforce our website policies and agreements
- Investigate fraud, security incidents, or illegal activity
- Protect the rights, property, and safety of EZCOO, our customers, or others
- Complete a merger, acquisition, financing, restructuring, or sale of business assets
We do not sell personal information for money. However, certain analytics or advertising activities may be considered “sharing” or “targeted advertising” under some privacy laws.
5. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, payment services, or social media pages.
These third parties operate independently and have their own privacy practices. EZCOO is not responsible for the privacy, security, or content of third-party websites.
We recommend reviewing the privacy policy of each third-party service before providing personal information.
6. Marketing Communications
If you subscribe to EZCOO marketing communications, we may send you:
- Product announcements
- Special offers
- Technical information
- Company news
- Surveys and promotional content
You may unsubscribe at any time by:
- Selecting the unsubscribe link in a marketing email
- Updating your account preferences
- Contacting us at support@easycoolav.com
You may still receive non-promotional communications related to orders, accounts, warranties, security, or technical support.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide customer and technical support
- Maintain warranty and product records
- Meet accounting and tax requirements
- Resolve disputes
- Prevent fraud
- Comply with legal obligations
- Enforce our agreements
Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against:
- Unauthorized access
- Loss or misuse
- Alteration
- Improper disclosure
- Accidental destruction
Our website may use SSL encryption to protect information transmitted between your browser and our website.
However, no online system or data transmission method can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and notifying us if you suspect unauthorized account activity.
9. International Data Transfers
EZCOO serves customers in multiple countries.
Your information may be processed or stored in countries outside your place of residence. These countries may have different data protection laws.
Where required, we use appropriate safeguards to protect personal information transferred internationally.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete information
- Request deletion of certain information
- Restrict or object to certain processing
- Withdraw consent
- Request a portable copy of your information
- Opt out of targeted advertising or certain data sharing
- Submit a complaint to a data protection authority
These rights may be subject to legal limitations and verification requirements.
To submit a privacy request, contact us at support@easycoolav.com. We may need to verify your identity before completing the request.
11. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act and related laws, including the right to:
- Know what categories of personal information we collect
- Request access to specific personal information
- Request deletion or correction
- Opt out of certain sales or sharing of personal information
- Receive equal service when exercising privacy rights
EZCOO will not discriminate against you for exercising an applicable privacy right.
12. Children’s Privacy
Our website and products are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
Parents or guardians who believe a child has provided personal information may contact us at support@easycoolav.com.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Our business operations
- Website functions
- Technologies and service providers
- Legal and regulatory requirements
When we make changes, we will publish the updated policy on this page and revise the “Effective Date” shown above.
Material changes may also be communicated through the website or by email where required.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
EZCOO TECHNOLOGY INC.
36 South 18th Avenue, Suite A
Brighton, Colorado, United States
Email: support@easycoolav.com
Website: www.easycoolav.com
